About Us

Welcome to Abbey Pet Shop, a physical pet shop in Arbroath, United Kingdom, with an official online store serving customers across the UK.

Our physical shop gives local customers a place to visit, explore available pet products, and contact us directly. Through abbeypetshop.com, our official online store, customers can also browse selected pet products and place orders online for delivery within the United Kingdom.

We aim to provide a straightforward and dependable shopping experience whether you are visiting Abbey Pet Shop in person or shopping with us online.

Our Story

Abbey Pet Shop is built around a simple purpose: to provide pet owners with practical, enjoyable, and useful products for the animals they care about.

Our physical store in Arbroath provides a real-world location behind our business, while our official online store gives customers an additional way to browse and purchase selected products from Abbey Pet Shop.

As our online range develops, we may introduce new products, expand existing collections, and update product availability based on stock and customer needs.

We understand that pets have different personalities, routines, comfort needs, and play preferences. Our product range is therefore organised to include items suitable for different aspects of everyday pet life.

Visit Our Physical Store

Customers can find Abbey Pet Shop at:

65 Lordburn
Arbroath DD11 1JD
United Kingdom

Our physical shop and online store are both part of Abbey Pet Shop.

abbeypetshop.com is the official online store of Abbey Pet Shop.

Products available in our physical shop may sometimes differ from those displayed online. Likewise, an online product may occasionally be unavailable in-store.

If you are looking for a particular item before visiting, please contact us for assistance.

Our Online Pet Product Range

Our official online store offers a focused range of pet products organised around everyday play, enrichment, comfort, and accessories.

Our online selection may include products such as:

Cat toys and activity products
Dog toys and enrichment products
Treat-dispensing and interactive products
Pet resting and comfort products
Collars and pet accessories
Other practical pet products as our range develops

Products may be added, updated, temporarily unavailable, or discontinued as our online selection changes.

The product information displayed on each product page should be reviewed before placing an order.

Our Mission

Our mission is to provide customers with a simple and reliable way to shop with Abbey Pet Shop, both through our physical store and our official online store.

We aim to:

Offer practical and engaging products for pets.
Provide clear and useful product information.
Help customers understand products before purchasing.
Maintain transparent shipping, payment, return, and refund information.
Provide clear business and contact details.
Respond professionally to product and order enquiries.
Continue developing our online product range over time.

We want customers to understand what they are purchasing before completing an order.

For this reason, we recommend reviewing all available product descriptions, dimensions, materials, intended uses, variations, and relevant care or safety information.

Choosing Suitable Pet Products

Every pet is different.

When selecting a product, customers should consider relevant factors such as:

Pet type
Age
Breed
Size
Weight
Strength
Activity level
Chewing behaviour
Individual habits and preferences
Intended use of the product

Customers are responsible for selecting products that are appropriate for their individual pet.

Pet toys and accessories should be inspected regularly for signs of damage or wear.

Where appropriate, pets should be supervised while using toys or other products.

Any product that becomes damaged, broken, or unsafe should be removed from use.

Product Information

Our online product pages may include information such as:

Product name
Product features
Materials
Dimensions or measurements
Colours or variations
Intended use
Package contents
Care information
Safety information
Product photographs

Customers should review the complete product information before placing an order.

We make reasonable efforts to ensure that product descriptions and images are accurate.

However, minor differences may occasionally occur because of:

Lighting conditions
Photography
Screen or device settings
Packaging changes
Manufacturing updates
Minor production variations

Product Availability

Availability at our physical Abbey Pet Shop and our official online store may differ.

Online products may occasionally become unavailable because of:

Stock changes
Supplier availability
Product updates
Operational requirements
Product discontinuation

New products may also be introduced as our online range develops.

Prices, colours, packaging, dimensions, materials, and specifications may occasionally change.

The information displayed on the relevant product page when an order is placed will normally apply to that order, subject to any obvious pricing, technical, or listing error.

Shopping Online

Customers can use abbeypetshop.com, the official online store of Abbey Pet Shop, to:

Browse available pet products.
Review product descriptions and details.
View available product options or variations.
Add products to the shopping cart.
Complete payment through checkout.
Receive order confirmation.
Receive shipping and tracking information where available.
Access our shipping, returns, payment, and other store policies.
Contact Abbey Pet Shop for customer support.

Our online store currently accepts eligible orders for delivery within the United Kingdom.

Shipping Information

Our current UK shipping terms include:

Flat UK Shipping Fee: £14.99 GBP
Processing Time: 0–1 business day
Transit Time: 2–4 business days
Total Estimated Delivery Time: 2–5 business days
Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Shipping Destination: United Kingdom only

Delivery times are estimates and may be affected by carrier delays, public holidays, severe weather, peak periods, or other circumstances outside our reasonable control.

Complete information is available in our Shipping Policy.

Returns & Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Our current return terms include:

30-day return window from delivery
0% restocking fee
Change-of-mind returns must normally be unused and in their original condition.
Customers are normally responsible for return shipping costs for change-of-mind returns.
Damaged, faulty, defective, or incorrect items should be reported as soon as possible.
Approved refunds are normally processed within 14 business days after an applicable returned item has been received, inspected, and accepted.

Full eligibility requirements and return conditions are available in our Return & Refund Policy.

Customer Support

Abbey Pet Shop can assist customers with enquiries relating to:

Online products
Physical store enquiries
Product information
Existing orders
Payments
Shipping
Tracking
Delivery problems
Damaged or incorrect items
Order cancellations
Returns
Refunds

When contacting us about an existing order, please include your order number and a clear description of your enquiry where possible.

Physical Store & Official Online Store

Abbey Pet Shop operates both a physical pet shop and an online shopping website.

Our physical store provides customers with a real business location in Arbroath, while our website allows customers throughout the United Kingdom to access selected Abbey Pet Shop products online.

abbeypetshop.com is the official online store of Abbey Pet Shop.

This connection between our physical store and online store allows customers to clearly identify the business behind the website and contact us directly when assistance is required.

Store Information

Business Name: Abbey Pet Shop

Physical Store Address:
65 Lordburn
Arbroath DD11 1JD
United Kingdom

Official Online Store:
abbeypetshop.com

Email:
support@abbeypetshop.com

Telephone:
+44 1241 870827

Online Order Cut-Off Time:
5:00 PM (GMT/UTC+0)

Important Information

Abbey Pet Shop has a physical pet shop in Arbroath, United Kingdom.
abbeypetshop.com is the official online store of Abbey Pet Shop.
Physical store and online store.
Product availability may change without prior notice.
Customers should review product information before ordering.
Our online store currently delivers to eligible addresses within the United Kingdom only.
Current standard UK shipping is £14.99 GBP.
Estimated total delivery time is 2–5 business days.
Customers can contact Abbey Pet Shop directly for product, order, shipping, payment, return, or refund enquiries.