Contact Us
Welcome to Abbey Pet Shop.
Whether you have a question about a product, an existing order, delivery, payment, return, or our physical store, our team is here to help.
abbeypetshop.com is the official online store of Abbey Pet Shop, connected with our physical pet shop in Arbroath, United Kingdom.
Get in Touch
You can contact Abbey Pet Shop using the details below:
- Business Name: Abbey Pet Shop
- Email: support@abbeypetshop.com
- Telephone: +44 1241 870827
- Physical Store Address: 65 Lordburn, Arbroath DD11 1JD, United Kingdom
- Official Online Store: abbeypetshop.com
- Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Email Us
For general questions or customer support, email:
You can contact us regarding:
- Product information
- Product availability
- Existing orders
- Order changes or cancellations
- Payment enquiries
- Shipping and delivery
- Tracking information
- Damaged, faulty, or incorrect items
- Returns and exchanges
- Refunds
- Physical store enquiries
- General customer support
If your enquiry relates to an existing order, please include your order number so we can identify the relevant purchase.
Call Us
You can contact Abbey Pet Shop by telephone at:
+44 1241 870827
When calling about an existing order, please have your order number available where possible.
Visit Our Physical Store
Abbey Pet Shop has a physical pet shop in Arbroath, United Kingdom.
Abbey Pet Shop
65 Lordburn
Arbroath DD11 1JD
United Kingdom
Our physical store and abbeypetshop.com are both part of Abbey Pet Shop.
Please note that products available in our physical store may differ from products currently displayed online.
If you are looking for a particular product before visiting, we recommend contacting us first to check availability.
Our Official Online Store
abbeypetshop.com is the official online store of Abbey Pet Shop.
Through our website, customers can:
- Browse available pet products
- View product descriptions and information
- Place orders online
- Review shipping information
- Access our returns and refund information
- Review payment and other store policies
- Contact Abbey Pet Shop directly for support
Our online store currently accepts eligible orders for delivery within the United Kingdom.
Order Enquiries
If you are contacting us about an order, please provide as much relevant information as possible.
This may include:
- Your full name
- Order number
- Email address used when placing the order
- Product name
- A clear description of your enquiry
Providing complete information can help us identify your order and review your enquiry more efficiently.
Damaged, Faulty, or Incorrect Items
If an item arrives damaged, faulty, defective, incorrect, or with important parts missing, please contact us as soon as possible.
When contacting us, please provide:
- Your order number
- Product name
- Description of the issue
- Clear photographs where applicable
Email: support@abbeypetshop.com
We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.
Shipping & Delivery Enquiries
Our current standard UK delivery information is:
- Flat UK Shipping Fee: £14.99 GBP
- Processing Time: 0–1 business day
- Transit Time: 2–4 business days
- Total Estimated Delivery Time: 2–5 business days
- Online Order Cut-Off: 5:00 PM (GMT/UTC+0)
- Shipping Area: United Kingdom only
If you have a question about a shipment or tracking information, please include your order number when contacting us.
Returns & Refunds
For return or refund enquiries, contact:
Please include:
- Your order number
- Product you wish to return
- Reason for the return
- Photographs where relevant
Eligible returns should generally be requested within 30 days of delivery.
Please do not return an item until you have received the appropriate return instructions from Abbey Pet Shop.
Payment Enquiries
If you experience a payment-related issue, you can contact us regarding:
- Declined payments
- Checkout problems
- Duplicate charges
- Unexpected transactions
- Refund status
- General payment enquiries
For security reasons, never send your complete card number or card security code by email.
Before Contacting Us
To help us assist you efficiently:
- Include your order number for order-related enquiries.
- Use the email address associated with your order where possible.
- Describe the issue clearly.
- Include relevant photographs when reporting damaged or incorrect products.
- Check your tracking information before contacting us about a delivery.
- Do not send sensitive payment-card information by email.
Contact Information
- Business Name: Abbey Pet Shop
- Physical Store: 65 Lordburn, Arbroath DD11 1JD, United Kingdom
- Email: support@abbeypetshop.com
- Telephone: +44 1241 870827
- Official Online Store: abbeypetshop.com
- Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Important Information
- Abbey Pet Shop operates a physical pet shop in Arbroath, United Kingdom.
- abbeypetshop.com is the official online store of Abbey Pet Shop.
- Online and physical-store product availability may differ.
- Include your order number when contacting us about an existing purchase.
- Damaged, faulty, or incorrect items should be reported as soon as possible.
- Never send complete payment-card details or security codes by email.
- Customers can contact Abbey Pet Shop directly by email or telephone for assistance.