Payment Policy

Thank you for shopping with Abbey Pet Shop.

This Payment Policy explains how payments are accepted, authorised, processed, verified, and refunded when you place an order through our website.

By submitting an order and completing checkout, you agree to the payment terms set out below.

1. PAYMENT PROCESSING

Online payments are processed securely through the payment methods and third-party payment providers available during checkout.

  • Every transaction is subject to authorisation and verification by the relevant bank, card issuer, or payment service provider.
  • Payment must be successfully authorised before an order can be confirmed and processed.
  • If payment is declined or cannot be verified, the order may not be completed.
  • Available payment options will be displayed during checkout.

2. ACCEPTED PAYMENT METHODS

Depending on availability during checkout, we may accept payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Visa Electron

The payment options available to you may vary depending on:

  • Your location
  • Your device
  • Your card issuer
  • Your bank
  • Your payment provider
  • The payment services available at checkout

The payment methods displayed during checkout are the methods currently available for your order.

3. CURRENCY

Unless clearly stated otherwise, all prices on our website are displayed in:

British Pounds Sterling (GBP £)

  • Orders are charged in GBP when payment is completed.
  • Your bank or payment provider may apply currency-conversion charges.
  • International transaction fees or other payment-related charges may also apply depending on your financial institution.
  • Any such third-party charges are determined by your bank or payment provider and are not controlled by Abbey Pet Shop.

4. PAYMENT AUTHORISATION

When you submit an order:

  • Your selected payment method may be checked and authorised during checkout.
  • Payment will be processed when the order is successfully submitted.
  • Your order cannot be confirmed if payment authorisation is declined or unsuccessful.
  • Products are not considered successfully ordered until checkout and payment have been completed.

If your payment cannot be completed, please:

  • Check that your card or payment details are correct.
  • Confirm that your billing address is accurate.
  • Check that sufficient funds are available.
  • Contact your bank or card issuer.
  • Try another payment method available during checkout.

5. PAYMENT VERIFICATION

Some orders may require additional verification before processing.

Where reasonably necessary, Abbey Pet Shop may:

  • Request additional information to verify an order.
  • Temporarily place an order on hold.
  • Ask the customer to confirm billing or contact information.
  • Review a transaction for possible fraudulent or unauthorised activity.
  • Cancel an order if payment or identity verification cannot be completed.
  • Cancel a transaction where fraudulent or unauthorised activity is reasonably suspected.

Verification checks help protect customers, payment providers, and Abbey Pet Shop against fraud and unauthorised transactions.

6. BILLING INFORMATION

Customers are responsible for providing complete and accurate billing information during checkout.

This may include:

  • Full name
  • Billing address
  • Contact information
  • Payment information

Incorrect, incomplete, or outdated billing information may result in:

  • Payment failure
  • Verification delays
  • The order being placed on hold
  • Order cancellation

Please review your billing and payment information carefully before completing your purchase.

7. PAYMENT SECURITY

Payments are handled through secure third-party payment providers available during checkout.

  • Abbey Pet Shop does not normally receive or store your complete payment card number or card security code.
  • Payment providers may use encryption, fraud-prevention systems, authentication checks, transaction monitoring, and other security measures.
  • Customers should never send complete card numbers or security codes by email or through general customer-support messages.

Although reasonable security measures are used, no online payment system can guarantee complete protection against every possible security risk.

8. ORDER CONFIRMATION

After payment has been successfully authorised, an order confirmation may be sent to the email address provided during checkout.

The order confirmation may include:

  • Your order number
  • Products ordered
  • Delivery details
  • Order total
  • Payment status

Please review your order confirmation carefully.

If you believe that any order information is incorrect, contact Abbey Pet Shop as soon as possible.

9. PRICING ERRORS

We make reasonable efforts to ensure that product prices are displayed accurately.

However, if a product is listed with an obvious pricing, technical, or checkout error, Abbey Pet Shop may, where appropriate:

  • Contact you regarding the error.
  • Correct the error before processing the order.
  • Ask you to confirm whether you wish to continue with the corrected price.
  • Cancel the affected order.
  • Issue a refund where payment has already been taken.

Where permitted by applicable law, we are not required to fulfil an order at an obviously incorrect price resulting from a genuine pricing or technical error.

10. TAXES

Where required by applicable laws or regulations, VAT or other relevant taxes will be calculated, included, or displayed during checkout as appropriate.

Before completing your purchase, the total payable amount will be shown and may include:

  • Product price
  • Delivery charges
  • Applicable taxes
  • Other clearly disclosed charges

Customers will have an opportunity to review the total amount before submitting payment.

11. REFUNDS

Where a refund has been approved:

  • The refund will normally be issued to the original payment method used for the purchase.
  • Approved refunds will normally be processed within 14 business days after the returned item has been received, inspected, and accepted where a return is required.
  • You will normally be notified when the refund has been approved and processed.
  • The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Abbey Pet Shop is not responsible for additional processing delays caused solely by a financial institution or payment provider.

Further information about return eligibility and refund conditions is available in our Return & Refund Policy.

12. FAILED OR DECLINED PAYMENTS

An order cannot be successfully completed if payment is declined or cannot be authorised.

A payment may be unsuccessful because of:

  • Incorrect card or payment details
  • Insufficient funds
  • Incorrect billing information
  • Card restrictions
  • Security or fraud-prevention checks
  • Expired payment methods
  • Temporary payment-provider issues
  • Bank or card issuer restrictions

Abbey Pet Shop does not control approval or decline decisions made by banks, card issuers, or third-party payment providers.

If your payment is declined, you may need to contact your bank or payment provider for further information.

13. DUPLICATE OR UNEXPECTED CHARGES

If you believe you have been charged more than once or notice an unexpected transaction relating to Abbey Pet Shop, please contact us.

Please provide:

  • Your full name
  • Your order number
  • The transaction date
  • The amount charged
  • A relevant payment reference, where available
  • A screenshot, where appropriate

Do not send your complete card number or card security code by email.

Some pending transactions may be temporary authorisation holds rather than completed charges.

Your bank or card issuer can provide further information about pending payments or authorisation holds.

14. PAYMENT DISPUTES AND CHARGEBACKS

If you experience a payment-related problem, we encourage you to contact Abbey Pet Shop before submitting a chargeback or payment dispute through your bank where appropriate.

Contacting us first gives us an opportunity to:

  • Review the transaction.
  • Check your order status.
  • Investigate a refund.
  • Review an unexpected or duplicate charge.
  • Correct an identifiable error.
  • Provide relevant order information.

Nothing in this section prevents you from exercising any rights available through your bank, payment provider, card issuer, or applicable law.

15. CONTACT INFORMATION

For questions about payments, refunds, declined transactions, duplicate charges, or checkout problems, please contact us:

Business Name: Abbey Pet Shop

Business Email: support@abbeypetshop.com

Business Phone: +44 1241 870827

Business Address: 65 Lordburn, Arbroath DD11 1JD, United Kingdom

Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)

16. IMPORTANT INFORMATION

  • All website prices are displayed in GBP (£) unless otherwise stated.
  • Payment must be successfully authorised before an order can be confirmed and processed.
  • Available payment methods are displayed during checkout.
  • Customers are responsible for providing accurate billing and payment information.
  • Some payments may be subject to additional verification.
  • Refunds will normally be issued to the original payment method.
  • Approved refunds will normally be processed within 14 business days after the returned item has been received, inspected, and accepted where applicable.
  • Customers should never send complete card numbers or card security codes by email.
  • Banks and payment providers may require additional time to make refunded funds available.
  • This Payment Policy may be updated when our payment services, business operations, security procedures, or legal requirements change.