Shipping policy

Welcome to Abbey Pet Shop. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website. We aim to provide a smooth and reliable shipping experience for all customers.

By placing an order with us, you agree to the terms described in this policy.

1. ORDER PROCESSING TIME

All orders are processed within:

Processing Time: 0–1 business day
Processing takes place Monday to Friday.
Orders are not normally processed on weekends or public holidays.
Once processed, your order will be prepared for shipment and handed over to the applicable shipping carrier.

2. ORDER CUT-OFF TIME

Our daily order cut-off time is:

5:00 PM (GMT/UTC+0)
Orders placed before 5:00 PM may begin processing on the same business day.
Orders placed after 5:00 PM will normally begin processing on the next business day.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.

3. SHIPPING COST

We offer a simple and transparent shipping rate:

Flat UK Shipping Fee: £14.99 GBP
The shipping fee applies to eligible orders delivered within the United Kingdom.
There are no hidden shipping charges applied by Abbey Pet Shop beyond the charges clearly displayed during checkout.

4. TRANSIT TIME

Once your order has been processed and shipped:

Transit Time: 2–4 business days
Transit time begins after the order has been handed over to the shipping carrier.
Delivery times may vary depending on location, carrier operations, weather conditions, public holidays, or other external circumstances.

5. TOTAL DELIVERY TIME

The total estimated delivery timeframe is:

Processing Time: 0–1 business day
Transit Time: 2–4 business days
Total Delivery Time: 2–5 business days

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

6. SHIPPING CONFIRMATION & TRACKING

After your order has been shipped:

You may receive a shipping confirmation email.
A tracking number will be provided where tracking is available.
You can use the tracking information to monitor your shipment.
Tracking information may take some time to update after the carrier receives your order.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that:

Your full delivery address is correct.
Your postcode is accurate.
Any apartment, unit, building, or other relevant address information is included.
Your contact information is accurate where required for delivery.

Incorrect or incomplete information may result in:

Delivery delays
Failed delivery attempts
The package being returned
Additional shipping costs where applicable

If you notice an address error after placing an order, please contact us as soon as possible.

8. DELIVERY DELAYS

Delivery delays may occasionally occur due to:

Shipping carrier delays
Adverse weather conditions
High order volumes
Public holidays
Transportation disruptions
Operational delays
Other circumstances beyond our reasonable control

Where possible, Abbey Pet Shop will make reasonable efforts to assist customers with significant delivery issues.

9. LOST OR MISSING PACKAGES

If your tracking information shows that a package has been delivered but you cannot locate it:

Check around the delivery location.
Check with other members of your household.
Check with neighbours where appropriate.
Review any delivery information provided by the carrier.
Contact the shipping carrier where appropriate.
Contact Abbey Pet Shop if you still require assistance.

If a package appears to have been lost before confirmed delivery, please contact us so that we can review the available shipping information.

10. FAILED DELIVERY ATTEMPTS

A delivery may fail because of:

An incorrect or incomplete address
The recipient being unavailable
Failure to respond to the carrier
Failure to collect the package where collection is required

In these situations:

The carrier may attempt redelivery.
The package may be held at a local collection point.
The package may be returned to the sender.
The package may be handled according to the carrier's procedures.

Where reshipping is required because of information or circumstances attributable to the customer, an additional shipping charge may apply where permitted by applicable law.

11. INTERNATIONAL SHIPPING

Abbey Pet Shop currently ships only within the United Kingdom.

Shipping Destination: United Kingdom only
We currently do not offer international shipping.
Orders with delivery addresses outside the United Kingdom may not be accepted.

12. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order:

Contact us as soon as possible.
Orders may normally only be changed or cancelled before processing or dispatch.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
If an order has already been dispatched, you may need to wait for delivery and then follow the applicable return procedure.

Nothing in this section limits any rights available under applicable consumer protection laws.

13. CONTACT INFORMATION

For questions regarding shipping, delivery, tracking, or an order, please contact us:

Business Name: Abbey Pet Shop

Business Email: support@abbeypetshop.com

Business Phone: +44 1241 870827

Business Address: 65 Lordburn, Arbroath DD11 1JD, United Kingdom

IMPORTANT NOTICE

Flat UK Shipping Fee: £14.99 GBP
Processing Time: 0–1 business day
Transit Time: 2–4 business days
Total Estimated Delivery Time: 2–5 business days
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
We currently ship only within the United Kingdom.
Ensure that your shipping information is accurate before placing an order.
Keep your tracking information for future reference.
Delivery times are estimates and may vary because of external circumstances.
Processing and transit times may be longer during public holidays, peak periods, severe weather, or carrier disruptions.